Terms of Service

Last updated: April 27, 2026

Draft notice: These Terms are a working draft provided for transparency during early access. They have not yet been reviewed by legal counsel and may be updated before general availability.

These Terms of Service (the “Terms”) are a binding agreement between you and Lucora (“Lucora,” “we,” “us,” or “our”) and govern your access to and use of Lucora PM, our websites, APIs, and related services (collectively, the “Service”). By creating an account or using the Service, you agree to these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

1. The Service

Lucora PM is a project management platform that includes Gantt charting, task scheduling, dependency tracking, reporting, and related features. We may add, modify, or remove features from time to time. Some features may be offered as beta or early-access and are subject to additional or different terms that we will make available when those features are released.

2. Accounts

You must provide accurate registration information and keep it up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us promptly of any unauthorized use. We may refuse, suspend, or terminate accounts at our discretion if we reasonably believe these Terms have been violated.

3. Organizations and administrators

If you access the Service through an organization, that organization is the “Customer” for your use. Administrators of the organization may manage your access, configure security settings (including multi-factor authentication), assign roles, view or export content you create in the workspace, and suspend or remove your account. Content that you create within the organization’s workspace belongs to the organization and is subject to its policies.

4. Subscriptions, fees, and trials

  • Fees. Paid plans are billed in advance on a monthly or annual basis as specified at sign-up. All fees are non-refundable except where required by law.
  • Taxes. Fees are exclusive of taxes. You are responsible for any applicable taxes other than those based on our net income.
  • Renewal. Subscriptions renew automatically for successive terms at the then-current rate unless cancelled before the renewal date.
  • Free trials. We may offer free trials. At the end of the trial period, your account will convert to the plan you selected or revert to a free tier, as applicable.
  • Changes.We may change fees for future billing periods with at least thirty (30) days’ prior notice.

5. Your content

You retain all rights in the content you submit to the Service (“Customer Content”). You grant Lucora a worldwide, non-exclusive, royalty-free license to host, store, process, display, and transmit your Customer Content solely to provide and improve the Service for you. You are responsible for the lawfulness of your Customer Content and for obtaining all necessary rights, consents, and permissions.

6. Acceptable use

You agree not to, and not to permit others to:

  • Use the Service to violate any law or third-party right;
  • Upload or transmit malicious code, or attempt to gain unauthorized access to the Service or other accounts;
  • Interfere with or disrupt the Service, including by circumventing rate limits, scraping, or overwhelming our infrastructure;
  • Reverse engineer, decompile, or attempt to extract source code from the Service, except to the extent expressly permitted by law;
  • Use the Service to send spam, harass others, or share content that is unlawful, infringing, or harmful;
  • Resell, sublicense, or make the Service available to third parties outside your organization without our written consent.

7. Third-party services

The Service may interoperate with or link to third-party services (such as Google authentication, payment processors, or email delivery). Your use of those services is governed by their own terms and policies, and we are not responsible for their acts or omissions.

8. AI-powered features

The Service includes optional features powered by third-party artificial-intelligence models (currently Anthropic’s Claude API). For example, when you upload a contract document we may transmit its contents to our AI subprocessor to extract suggested metadata such as parties, dates, and key terms.

  • When AI runs. AI processing only occurs in connection with features you or your administrators enable, and is triggered by actions like uploading a document.
  • No model training.Our AI subprocessor is contractually prohibited from using your Customer Content to train its models. Inputs and outputs may be retained by the subprocessor for a limited period (typically up to 30 days) for abuse detection and operational purposes and are then deleted, in accordance with the subprocessor’s commercial terms.
  • Output is informational. AI-generated suggestions (such as extracted metadata) may be incomplete, inaccurate, or out-of-date. They are provided as a starting point only. You are responsible for reviewing AI output before relying on it or applying it to a record, and Lucora makes no warranty as to its accuracy or fitness for any particular purpose.
  • Your responsibility for inputs. You represent that you have the rights and permissions necessary to submit Customer Content (including any third-party documents) to AI processing as described here. Do not submit content whose licensing terms or confidentiality obligations prohibit such processing.

Additional details about how AI processing fits into our data flow, including the specific subprocessor, are described in our Privacy Policy.

9. Intellectual property

The Service, including its software, design, documentation, and trademarks, is owned by Lucora and its licensors and is protected by intellectual property laws. Except for the limited rights expressly granted in these Terms, we reserve all rights. Feedback you provide about the Service may be used by Lucora without restriction.

10. Confidentiality

Each party will protect the other party’s confidential information using at least the same degree of care it uses for its own confidential information, and will not use or disclose it except as necessary to perform under these Terms or as required by law.

11. Privacy

Our Privacy Policy explains how we collect, use, and protect information in connection with the Service. By using the Service, you agree to the practices described there.

12. Service availability

We strive to keep the Service available, but we do not guarantee uninterrupted availability. We may perform scheduled maintenance and may need to take the Service offline for updates, security, or other operational reasons. For paid plans, any availability commitments are set out in a separate service-level agreement (if any).

13. Suspension and termination

You may cancel your subscription or close your account at any time. We may suspend or terminate your access to the Service if you breach these Terms, if required by law, or to protect the security or integrity of the Service. Upon termination, your right to use the Service ends and we may delete your Customer Content after a reasonable retention period, subject to the Privacy Policy.

14. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT ANY CONTENT WILL BE SECURE OR NOT LOST OR ALTERED.

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LUCORA AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS (US$100), WHICHEVER IS GREATER.

16. Indemnification

You will defend, indemnify, and hold harmless Lucora and its affiliates from any third-party claim arising out of your Customer Content, your use of the Service in violation of these Terms, or your violation of applicable law.

17. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws principles. Except where prohibited by law, any dispute arising out of these Terms will be resolved exclusively in the state or federal courts located in Delaware, and you consent to the jurisdiction of those courts.

18. Changes to the Service or Terms

We may update these Terms from time to time. If we make material changes, we will provide notice (for example, by email or an in-product banner) before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

19. Miscellaneous

These Terms are the entire agreement between you and Lucora regarding the Service and supersede any prior agreements. If any provision is found unenforceable, the remaining provisions will remain in full force. Our failure to enforce any right is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets.

20. Contact

Questions about these Terms? Contact us at legal@lucora.io.